Public Information


The City of Helotes submitted a Public Information Act Catastrophe Notice and an Extension Notice to the Office of the Attorney General. The requirements of  the PIA were suspended during the following period: Friday, March 27, 2020 - Friday, April 10, 2020.  Additionally, the Office of the Attorney General issued a Clarification Notice that provides governmental bodies with guidelines when calculating business days.

Public Information Act Requests:

Requests for public information must be submitted in writing and delivered to the City Secretary's Office in person, via email, via fax, or by completing and submitting the form below. 
General Request for Public Information Form

To submit a public information request by mail, please mail to:  City Secretary P O Box 507, Helotes, TX 78023.  A request for public information may also be sent via fax to  210-695-2123, delivered in person at City Hall, 12951 Bandera Road, or sent via email to
The City responds to Requests for Public Information within ten (10) business days of the initial request.  Once notified by the City Secretary’s Office that the report is ready, please pick up the report at the Development Services window at City Hall.  If the requestor elects, the City Secretary’s Office may also email or mail the report to the requestor.  Requestors should provide a stamped, self-addressed envelope with the Request for Public Information form when requesting the documents to be mailed.
A fee of ten cents ($0.10) per page applies to all General Public Information and Incident Reports. A fee of six dollars ($6.00) applies to all Police Accident Reports. Additional certification fees may apply. Please contact the City Secretary's Office for additional information.

EMS Reports:
For EMS Incident reports, picture identification of the patient listed in the report must be provided when picking up the report.  If you are not the patient listed in the report, a valid "Power of Attorney" document authorizing the release of said records to you must be provided before the City will provide you the report.
EMS Incident reports may also be mailed to the requestor.  When submitting the initial Authorization Form, please attach a copy of your picture identification, a check in the amount of all requisite fees, and a stamped, self-addressed envelope. 
Questions regarding EMS billing should be directed to the City’s billing / collection agency, Business and Professional Service, by telephone at (800) 284-0485 between 8:00 A.M. and 5:00 P.M. CST.

Helotes Fire /EMS Protected Health Information Notice 

Fire / EMS Incident Report Request Form