Requests for public information must be submitted in writing and delivered to the City Secretary's Office in person, via email, via fax, or by completing and submitting the form below. To request a Fire / EMS Incident Report, Police Incident / Accident Report, or other Municipal record, please submit, the relevant Request for Public Information form below:
General Request for Public Information Form
Fire / EMS Incident Report Request Form
Police Incident / Accident Request Form
To submit a public information request by mail, please mail to: City Secretary P O Box 507, Helotes, TX 78023. A request for public information may also be sent via fax to 210-695-2123, delivered in person at City Hall, 12951 Bandera Road, or sent via email to firstname.lastname@example.org.
A fee of ten cents ($0.10) per page applies to all General Public Information and Incident Reports. A fee of six dollars ($6.00) applies to all Police Accident Reports. Additional certification fees may apply. Please contact the City Secretary's Office for additional information.
Delivery of Fire / EMS Incident, Police Incident / Accident, or other Municipal records:
The City responds to Requests for Public Information within ten (10) business days of the initial request. Once notified by the City Secretary’s Office that the report is ready, please pick up the report at the Development Services window at City Hall. If the requestor elects, the City Secretary’s Office may also email or mail the report to the requestor. Requestors should provide a stamped, self-addressed envelope with the Request for Public Information form when requesting the documents to be mailed.
For EMS Incident reports, picture identification of the patient listed in the report must be provided when picking up the report. If you are not the patient listed in the report, a valid "Power of Attorney" document authorizing the release of said records to you must be provided before the City will provide you the report.
EMS Incident reports may also be mailed to the requestor. When submitting the initial Authorization Form, please attach a copy of your picture identification, a check in the amount of all requisite fees, and a stamped, self-addressed envelope.
EMS Billing Questions:
Questions regarding EMS billing should be directed to the City’s billing / collection agency, Business and Professional Service, by telephone at (800) 284-0485 between 8:00 A.M. and 5:00 P.M. CST.