City Recognizes Dispatch Personnel for Excellence

March 27, 2017.

Pictured below (left to right): Joseph Scott, Skylar Dailey, Mayor Thomas Schoolcraft, Dispatch Supervisor Angela Bocconcelli, and Ashely Suarez.     

The City of Helotes recently recognized telecommunications personnel within the Dispatch Department for their devotion to public safety and excellence in customer service. Mayor Tom Schoolcraft presented the team with a proclamation to commemorate April 9 – 15, 2017 as National Public Safety Telecommunications Week. City leadership celebrates the dispatch personnel by honoring their dedication to helping those in need every day.

Public Safety telecommunications personnel are the first contact citizens have with emergency services when a crisis strikes. They are a vital link to police, fire, and other first responders by providing information through telecommunications. “The highly trained dispatchers exhibit great compassion, knowledge, and professionalism during their job each day on behalf of our citizens. I’m excited to help celebrate their special role within emergency services,” explained Helotes Dispatch Supervisor, Angela Bocconcelli.

National Public Safety Telecommunications Week (NPSTW) is observed annually during the second full week of April. It is sponsored by the Association of Public Safety Communications Officials (APCO) International, which is the world’s largest organization of public safety communications professionals. Visit or for more information about NPSTW or the APCO.