Scammer Alert: CPS Energy is warning customers about an increase in scammers calling customers and posing as CPS Energy representatives. Read the news release below for details.
Beware of Scammers posing as CPS Energy representatives
Scammers often pose as representatives from CPS Energy in an attempt to steal money from unsuspecting customers. As a reminder, CPS Energy urges customers to be on full alert for these criminals pretending to be CPS Energy employees either by phone or in person.
The utility says they have seen a 57% increase in customer reported calls from August to September of this year. Since February 1 of this year, CPS Energy customers have been victimized for nearly $38,000 by imposters.
Knowing how CPS Energy operates is the first step to recognizing imposter activity. CPS Energy says, if customers receive calls from anyone claiming to be from the utility who threatens to cut off service if payment is not made immediately, should hang up and call customer service directly at 210-353-2222.
CPS Energy employees will:
NEVER threaten to disconnect service at your home or business
NEVER call residential or commercial customers to request payment by phone
NEVER ask a customer to purchase credit cards or prepaid cards (for example, Amazon gift cards) and call back with payment
NEVER ask to enter a customer’s home or business unless the customer initiates a request for service or receives prior notification
Signs that the call is a scam:
Other tips to keep you safe:
If you receive a phone call at your home or business by someone claiming to be from CPS Energy and demanding payment hang up! And if someone approaches your home or business claiming to be CPS Energy, always ask for an employee ID. If you feel like you’re in immediate danger, you should call 911.
Payments can be made through Manage My Account (MMA), a free online portal. MMA also provides CPS Energy customers with monthly energy use information, a view of their billing statement and payment arrangements options.