DON'T FALL VICTIM TO SCAMS FROM FAKE CPS ENERGY CALLERS
San Antonio – Texas, (May 31, 2019) - In 2018, CPS Energy saw an increase in the number of customers reporting to have been victimized by someone representing themselves as a CPS Energy employee to steal money from them. CPS Energy urges their customers to be on full alert for individuals posing as CPS Energy employees either by phone or in person.
Knowing how CPS Energy operates is the first step to recognize imposter activity. CPS Energy says if customers receive calls from anyone claiming to be from the utility who threatens to cut off service if payment is not made immediately, they should hang up and call customer service directly at 210-353-2222. And if someone approaches their home or business claiming to be from CPS Energy, always ask for an employee ID. If a customer feels like they are in immediate danger, they should call 911.
“We want residential and commercial customers to protect themselves from scammers going after their hard-earned money,” said Maria Garcia, Vice President of Community Engagement and Corporate Responsibility. “The only time we will call customers is to remind them when their account is past due. However, we do not take payments over the phone.”
Payments can be made through Manage My Account (MMA), a free online portal. MMA also provides CPS Energy customers with monthly energy use information, a view of their billing statement and payment arrangements options.
Last year, CPS Energy received a combined 1,799 reports from both residential and commercial customers who fell victim to scams. In all, thieves were able to steal nearly $52,000, an increase of $20,000 from 2017.
CPS Energy employees will:
Signs that the call is a scam:
Other tips to keep you safe:
About CPS Energy
Established in 1860, CPS Energy is the nation’s largest public power, natural gas and electric company, providing safe, reliable, and competitively-priced service to 840,750 electric and 352,585 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $7 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong Community partner, we continuously focus on job creation, economic development and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation. For more information, visit cpsenergy.com.