Fire & EMS Departments

12951 Bandera Road
Helotes, TX 78023
8 a.m. to 5 p.m. (Admin)
(210) 695-3572
(210) 695-2500 (Non-emergency)
(210) 695-6712 (Fax)


The mission of the City of Helotes Fire Department is to assure the safety of all members while preventing and/or minimizing the loss of life and property from fire, sudden medical emergencies and the consequences of natural and man made disasters by providing professional emergency services to our community.

The Helotes Fire Department was created in January 2003 when the City of Helotes assumed the operations of the Helotes Area Volunteer Fire Department. Along with the HAVFD came a rich history of people coming together to organize and provide emergency services to the Helotes area. Emergency services were provided by many dedicated volunteers for over forty years.
HFD provides fire protection, rescue services, and Emergency Medical Services to the City of Helotes. HFD is a combination department, consisting of both career and volunteer personnel. These personnel are trained and certified as multi-disciplinary emergency responders. Many personnel carry multiple certifications, such as Firefighter, Emergency Medical Technician, Paramedic, Technician Rescue, Hazardous Materials Technician, Fire Inspector, Fire Investigator, and Fire Service Instructor.

The sale and discharge of fireworks within the city limits of Helotes is unlawful and strictly prohibited. The only exception is when a permit is approved by the Helotes City Council and issued by the Helotes Fire Marshal's office. Each violation shall be punished by a penalty of a fine not less than $50.00 nor more than $2,000.00. To report violations, call (210) 695-2500.


The City of Helotes is a Licensed EMS Provider with the Texas Department of State Health Services. Our ambulances are also licensed with the TDSHS as BLS (basic life support) with Mobile Intensive Care (MICU) capabilities. Personnel are cross trained as Firefighter/Paramedics and are licensed or certified to provide Advanced Life Support (ALS) care. Fire companies will assist EMS ambulances on many of the more serious types of calls to ensure necessary resources are available for proper patient care. All personnel on the fire companies are also cross trained. All personnel are under direction of our EMS Medical Director Dr. David Miramontes, MD.

Request for EMS Reports are handled by the City Secretary's OfficeFor EMS Incident reports, picture identification of the patient listed in the report must be provided when picking up the report. If you are not the patient listed in the report, a valid "Power of Attorney" document authorizing the release of said records to you must be provided before the City will provide you the report.

EMS Incident reports may also be mailed to the requestor. When submitting the initial Authorization Form, please attach a copy of your picture identification, a check in the amount of all requisite fees, and a stamped, self-addressed envelope.

Questions regarding EMS billing should be directed Emergicon Emergency Medical Billing by phone at 1-877-602-2060 or email at, Monday thru Friday from 8 a.m. to 5 p.m. CST. Their online bill pay system can be accessed by visiting 

Click here to view the Helotes Fire /EMS Protected Health Information Notice 

Click here to Request a EMS Report



The City of Helotes Emergency Management Program is responsible for the development of an emergency preparedness plan. The emergency management plan in designed as an all hazards plan which is designed to cover natural and man-made hazards.
The Emergency Management Coordinator oversees the development and coordination for the emergency preparedness plan. The Mayor is the Emergency Manage Director for the City of Helotes. Planning and preparedness are paramount for surviving a major disaster. Citizens and business owners are encouraged to develop a Disaster Plan to help protect their family and property.
Are You Ready? An In-depth Guide to Citizen Preparedness
Are You Ready? Downloadable checklist
National Weather Service
Texas Department of Public Safety - Turn Around Don't Drown
Texas Department of State Health Services Emergency Preparedness

The 2015 ed. of the International Fire Code applies within the City of Helotes. Please contact the Fire Marshal at (210) 695.3572 for questions on the Fire Code.

The sale and discharge of fireworks within the city limits of Helotes is unlawful and strictly prohibited. The only exception is when a permit is approved by the Helotes City Council and issued by the Helotes Fire Marshal's office. Each violation shall be punished by a penalty of a fine not less than $50.00 nor more than $2,000.00. To report violations, call (210) 695-2500.

Burning of trash, leaves, tree limbs, construction materials, or household garbage is not permitted in the City of Helotes. Burning is allowed for domestic outdoor cooking and warmth; however, such burning must be contained in an approved non-combustible container. Violations of the Fire Code are subject to a fine of $50.00 to $2,000.00 per offense.


Texas State Fire Marshal's Website





The purpose of the City of Helotes CWPP is to protect human life and reduce property loss due to wildland fire in the Helotes area. Although reducing the threat of wildland fire is a primary motivation, managing area wildlands for hazardous fuel reduction and fire resilience is only one part of the overall CWPP plan. Residents and visitors alike want healthy, fire resilient wildlands that provide habitat for wildlife, recreation, and scenic beauty. These wildland areas are a critical part of the community’s value and economy. The CWPP outlines a strategy for long-term success by identifying priorities for action and suggests immediate steps that can be taken to protect the community from wildland fire while simultaneously protecting other important social and ecological values.
City of Helotes Community Wildfire Protection Plan
Texas Forest Service Landscaping & Fire Safety


Congratulations to Los Reyes Canyon, Helotes' 1st Firewise Community!
On January 28th the Helotes Fire Department and the Texas A&M Forest Service recognized the Los Reyes Community as a Firewise Community. Los Reyes is the first community in Helotes to be recognized as a Firewise Community, joining other communities nationwide that have been recognized since the program’s inception in 2002. A Firewise designation requires the homeowners to meet with local and regional fire service to assess the condition of flammable vegetation and building materials in the neighborhood. The Los Reyes Canyon’s Board of Directors worked with the Firewise committee to provide newsletters, electronic communication, and public forums to homeowners to educate the community about the Firewise Community Plan. The HOA BOD also approved brush clearing and tree trimming efforts throughout the common areas of the neighborhood. The Los Reyes Canyon’s Firewise Designation will be assessed each year for recognition.

National Fire Protection Association
Ready, Set, Go!
Texas A&M Forest Service