Record Requests


Public Information Act (PIA) Requests: 


NEW - PIA CALCULATION OF BUSINESS DAYS DUE TO COVID-19

The City of Helotes submitted a Public Information Act Catastrophe Noticeand an Extension Notice to the Office of the Attorney General. The requirements of the PIA were suspended during the following period: Friday, March 27, 2020 - Friday, April 10, 2020. Additionally, the Office of the Attorney General issued a Clarification Notice that provides governmental bodies with guidelines when calculating business days.


Requests for public information must be submitted in writing and delivered to the City Secretary's Office in person, via email, via fax, or by completing and submitting the following form: General Request for Public Information Form. To submit a public information request by mail, please mail to:  City Secretary - Records Request, PO Box 507, Helotes, TX 78023.  A request for public information may also be sent via fax to  210-695-2123, delivered in person at City Hall, 12951 Bandera Road, or sent via email to citysec@helotes-tx.gov.


The City responds to PIA Requests within 10 business days of the initial request.  A fee of $0.10 per page applies to all general public information.  If applicable, additional fees for affidavits, postage, supplies, and video footage will also be assessed. The City Secretary's Office will provide an itemized statement of charges to the requestor. If the requestor accepts the charges, payment and record retrieval are done at the Development Services window inside City Hall. 



EMS Patient Report Requests: 

For EMS Patient Reports, picture identification of the patient listed in the report must be provided when picking up the report.  If you are not the patient listed in the report, a valid "Power of Attorney" or "Authorization Form" authorizing the release of said records must be provided before the City will provide you the report. To request an EMS Report, please use the following form: Fire / EMS Incident Report Request FormA request may also be sent via fax to 210-695-2123, delivered in person at City Hall, 12951 Bandera Road, or sent via email to citysec@helotes-tx.gov.


The City responds to EMS Report Requests within 15 business days of the initial request. The fee for each EMS Report is $6.00. A fee of $10.00 applies to each certification / affidavit.  If applicable, additional fees for postage and supplies will also be assessed. The City Secretary's Office will provide an itemized statement of charges to the requestor. Payment and record retrieval are done at the Development Services window inside City Hall. 

 
 Emergicon Emergency Medical Billing is the City’s billing / collection agency.  Use the below options for statement requests, billing questions or payment submission:


Helotes Fire /EMS Protected Health Information Notice 

      

Police Accident Report / Incident Report Requests: 

Police Accident Reports and / or Police Incident Reports are processed by the Helotes Police Department.  The fee for each Police Accident Report is $6.00. A fee of $0.10 per page applies to all incident reports. To request an accident or incident report, please use the following form: Police Report Request.