Public Information Requests

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Public Information Act (PIA) Calculation of Business Days due to COVID-19

The City of Helotes has submitted a Public Information Act Catastrophe Notice and Extension Notice to the Office of the Attorney General. The requirements of the PIA were suspended during the following period: Friday, March 27, 2020 – Friday, April 10, 2020. Additionally, the Office of the Attorney General issued a Clarification Notice that provides governmental bodies with guidelines when calculating business days.

Public Information Act (PIA) Requests

The City of Helotes responds to PIA Requests within 10 business days of receiving the request. A fee of $0.10 per page applies to all general public information. If applicable, additional fees for affidavits, postage, supplies, and video footage will also be assessed. The City Secretary’s Office will provide an itemized statement of charges to the requester. Payment and record retrieval are done at the Development Services (Permits) Department window inside City Hall.

If you are seeking to only obtain an accident (crash) report or incident report, please use the Police Report Request Form.


The City Secretary’s Office accepts written PIA requests by the following methods:

  • Delivered in-person to City Hall located at 12951 Bandera Road
  • Mailed to City of Helotes, City Secretary – Records Request, PO Box 507, Helotes, TX 78023
  • Emailed to the City Secretary
  • Faxed to 210-695-2123
  • Complete and submit the below General Public Information Request Form

General Public Information Request Form

NOTE: "Any and all documents" option may require an Attorney General ruling.
Use the cursor to electronically sign this form.

City Secretary

Celina Perez
City Secretary
12951 Bandera Road
Helotes, Texas 78023

Phone: 210-695-5911
Fax: 210-695-2123

Email City Secretary