CPS Energy Warns Customers of Scammers

October 18, 2019.

Scammer Alert: CPS Energy is warning customers about an increase in scammers calling customers and posing as CPS Energy representatives. Read the news release below for details.
Beware of Scammers posing as CPS Energy representatives

Scammers often pose as representatives from CPS Energy in an attempt to steal money from unsuspecting customers. As a reminder, CPS Energy urges customers to be on full alert for these criminals pretending to be CPS Energy employees either by phone or in person.

The utility says they have seen a 57% increase in customer reported calls from August to September of this year. Since February 1 of this year, CPS Energy customers have been victimized for nearly $38,000 by imposters.

Knowing how CPS Energy operates is the first step to recognizing imposter activity. CPS Energy says, if customers receive calls from anyone claiming to be from the utility who threatens to cut off service if payment is not made immediately, should hang up and call customer service directly at 210-353-2222. 
CPS Energy employees will:

NEVER threaten to disconnect service at your home or business

NEVER call residential or commercial customers to request payment by phone

NEVER ask a customer to purchase credit cards or prepaid cards (for example, Amazon gift cards) and call back with payment

NEVER ask to enter a customer’s home or business unless the customer initiates a request for service or receives prior notification
Signs that the call is a scam:

  • Threatening to cut off power. Scam artists demand quick action as a scare tactic
  • Asks customer to purchase any prepaid card to make payment
  • Once the imposter gets the card’s PIN or security number, it’s like wiring money. The funds cannot be recovered
  • Sends customer to CVS Pharmacy/Office Depot/Walgreens to make a payment
  • Refuses option to pay at H-E-B, claims it takes 24 hours to receive payment
  • Claims recent payment was not received or was misapplied
  • Gives customer 30 minutes to pay or get shut-off
  • Caller claims someone from CPS Energy is on the way to turn power off
  • Asks customer for banking information
  • Caller asks customer for their account number
  • Supplies customer with an account number to apply a payment
  • Gives a toll free (i.e.: 1-800 or 1-844) number to have customer call back with payment

Other tips to keep you safe:

  • Use Manage My Account to get access to your account balance and to pay your bill directly
  • Customers may also sign up for AutoPay to have monthly bills automatically withdrawn from their bank
  • Know your account number…because the thieves won’t
  • Don’t always assume it’s CPS Energy calling, thieves are using sophisticated technology to clone our customer service phone number

If you receive a phone call at your home or business by someone claiming to be from CPS Energy and demanding payment hang up! And if someone approaches your home or business claiming to be CPS Energy, always ask for an employee ID. If you feel like you’re in immediate danger, you should call 911.

Payments can be made through Manage My Account (MMA), a free online portal. MMA also provides CPS Energy customers with monthly energy use information, a view of their billing statement and payment arrangements options.