SAWS Updates

Posted in News, Notices
Glass of Water

Update (Feb. 24 @ 1:15 p.m.):

Boiling water is no longer required in the SAWS service area. Service has been restored to all SAWS customers.
The Community Pipe Repair program has launched for SAWS customers who may not be able to afford a plumber to make repairs resulting from the recent winter storm. Go to the SAWS website at to learn more.


Update (Feb. 22 at 9:50 a.m.):

Click here to review the current water status map provided by SAWS. Some areas within Helotes remain under a Boil Water Notice as indicated on the water map in orange. All green areas on the map are not under a Boil Water Notice.

Read the most current news regarding water restoration and resources on the SAWS website.


Update (Feb. 20 at 11:15 a.m.):

The City of San Antonio, Bexar County, and the San Antonio Food Bank will open 13 bottled water distribution sites today, February 20. The sites will remain open through March 6. Limit one case of bottled water per household, per day. List of sites, hours and more information is available on the website.


Update (Feb. 19 at 12:45 p.m.):

The following San Antonio breweries have teamed up to provide clean water to those in need:

  • Roadmap – 723 N. Alamo St.
  • Weathered Souls – 606 Embassy Oaks
  • Black Laboratory – 1602 E. Houston St.

Click here to read the full story for details.


Update (Feb. 18 at 7:50 p.m.):

SAWS has announced that it will be operating several water distribution sites on Friday, Feb. 19. Click here to read more details on the SAWS website.

In addition, the San Antonio Food Bank will be operating several emergency food distribution Sites. Click here to read the details on the SA Food Bank website.


Update (Feb. 18 at 7:20 p.m.):

Click here to review current information regarding SAWS outages and expected restoration times.


Update (Feb. 18):

SAWS will provide bill relief to all customers. Click here to read this announcement.

Click here to read today’s update from SAWS.



SAWS has issued a Boil Water Notice for its customers out of an abundance of caution. Click here to read the full notice posted on the SAWS website.


Today, Feb. 17, we communicated with a representative from SAWS. There are no specific details to report regarding the water outages occurring within the City of Helotes.

As has been reported in the news, the SAWS system runs on pumps that require electricity. Due to the ongoing power outages, the pumps are not working at full capacity. As a result, some customers will notice low water pressure. If a particular area is at a higher elevation, then those areas may not have water at all because the water pressure is too low.

In addition, several well pumps in the area are unable to work due to a loss of electricity.

The team at SAWS is aware of the challenges facing customers. They have staff working at pump stations around the clock to manage and correct the issues.

Click here to read the SAWS Winter Weather Update. The page shares tips for freezing pipes and instructions for shutting off water, if needed.

For timely updates, continue to follow