Report a Concern

The City of Helotes has partnered with SeeClickFix to offer residents a fast and easy way to report nonemergency issues. It’s called SeeClickFix Helotes. Common issues that may be reported using SeeClickFix Helotes include potholes, stray animals, maintenance requests, and more! Review the categories shown in the web form below for a complete list of nonemergency issues that may be reported using this tool.
After submitting a report using the online web form or the app, your report will be forwarded to the appropriate City department for resolution. You may check the status of your report on the website or you have the option to receive email alerts.
SeeClickFix Helotes is a public online forum for reporting issues. The display name you select will be used by SeeClickFix when citizens view service requests that have been entered in their neighborhood or City. Your email address is never publicly displayed.

How to Report

Online Web Form -Select one of the categories listed below, enter the location of the issue, add an image or video (if you have one), provide information about the issue in the description, follow the prompts, and submit. 
SeeClickFix Helotes Mobile App – With the SeeClickFix app, you can report nonemergency issues to the City of Helotes on-the-go, directly from your mobile phone. It’s free to download on your iOS or Android device.


SeeClickFix Helotes is not monitored 24/7, so any issues related to public safety should be reported to the Helotes Dispatch Center Nonemergency Phone at (210) 695-2500. Always call 911 during an emergency.
For general questions about using SeeClickFix Helotes, contact Andrea Wazir at (210) 695-5916.

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